Frequently Asked Questions

Holland Street Dental FAQ
Are you taking new patients?

Yes, we are currently accepting new patients of all ages and hope you will be one of them. Your are very welcome to contact us for booking an appointment or visit our office, meet our friendly team should you have any dental questions. We go the extra mile to offer new patients a welcoming and comfortable experience, throughout your dental visit.

How often should I visit a dentist/hygienist?

The Canadian Dental Association (CDA) guidelines recommend visiting a dentist at least twice a year for a checkup and professional cleaning. We also recommend to have a check-up every 6 months for the healthy individual. Some higher risk patients may need to be seen every 3 to 4 months. It is very individual and depends on how well you care for your teeth and gums, problems you have that need to be checked or treated, how fast tartar builds up on your teeth. Your dentist will be happy to discuss your visits frequency after the initial check-up.

What should I expect during my appointment at Holland Street Dental ?

One of our staff members will compile your medical & dental history during your first visit. We can then examine your teeth & gums, screen you for oral cancer, and make the digital X-rays of your teeth as needed. After we review your dental profile, we will discuss a practical diagnosis with you. If treatment such as a root canal (endodontics), braces (orthodontics) or oral surgery is needed, we will plan to treat you within our office or refer you to a specialist. We can then discuss your options for treatment and fee payment and help you determine the best plan to fit your needs.

When you arrive for your first visit, please be prepared to complete all insurance and health information forms. Also, please assist us by providing the following information:

  • Any panoramic X-ray taken within the past six months.
  • If you have dental insurance, please bring your insurance card. This will enable us to give you an estimate of your costs.


During your regular follow-up visits, we will examine your teeth and gums, screen you for oral cancer, clean your teeth and make plans for treatment, as needed. We will discuss any pain or issues you may be experiencing & answer any questions you may have.

What if I have an emergency?

Please call our office or visit your local emergency room, as soon as you determine that you have a dental emergency. If you have a dental emergency during regular business hours, we will be glad to work you in to our schedule. For after hours, or the weekend and during holidays, please call our office and we answering machine will provide you with directions for the emergency dental clinic.

Do you offer evenings and weekend appointments?

Yes we are open on Tuesday and Friday evenings and Saturdays. Our clinic open hours can be checked at the bottom of this page, right after the last question.

Please give us a call and our staff will gladly help you to book the appointment time you prefer upon availability.

What payment plans are available for my dental treatment ?

We accept many types of individual and group plan insurances. Please bring your insurance policy information with you and we will gladly discuss your payment options before the treatment. Our office stuff will process your claim electronically on your behalf ( if your insurance company accepts direct billing) as a part of our service to you.

We also accept cash, Debit / Interac, Visa and MasterCard..

You can find more information on our website on the financial options page. Should you have more questions regarding payment options, just give us a call or email us and our staff will do their best to explain solutions that benefits both your dental health and your financial situation.

What fees should I expect to pay for my dental visit ?

Holland Street Dental clinic follows the Ontario Dental Association (ODA) fee guide and our dental management software uploads a new version yearly.

Our office provides discounts for students and seniors.

Give us a call if you have any treatment fee related questions to let our staff discuss it with you.

Do you offer a direct billing ?

Yes, our clinic is happy to process a direct billing, as long as this is a service that your insurance allows for. This helps us to maintain a win-win relationship with our clients and avoid them paying the whole amount out of pocket, fill out and submit expense and claim forms to the insurance provider on their own. We will only collect co-payment from you.

For example, if you have a $1,000 treatment bill for a dental crown (and your dental plan covers 90%), you will pay only $100 at the end of your appointment. In contrast, a “fee for service” office will ask that you pay the entire $1,000 at the time of treatment.




Is your clinic child-friendly ?

Of course! We are a very child-friendly office with amenities that kids love such as TV’s in every room and a treasure chest.

How often should I brush my teeth?

You should brush your teeth twice daily for 2 minutes each time. Ideally we recommend using an electric toothbrush with a timer. It is best to spit out but not rinse with water after brushing. This gives you the maximum benefit from the toothpaste.

When should I start taking my child to the dentist?

The Canadian Dental Association recommends the assessment of infants, by a dentist, within 6 months of the eruption of the first tooth or by one year of age. The goal is to have your child visit the dentist before there is a problem with his or her teeth. In most cases, a dental exam every six months will let your child’s dentist catch small problems early.

Here are 3 reasons to take your child for dental exams:

  • You can find out if the cleaning you do at home is working.
  • Your dentist can find problems right away and fix them.
  • Your child can learn that going to the dentist helps prevent problems.
When should I start brushing my child’s teeth?

It is important to start brushing your child’s teeth twice daily as soon as the first baby tooth erupts. A thin smear of age appropriate toothpaste is recommended.

Why do I have to go to a specialist for some treatments?

In some instances a multi-disciplinary approach is preferred to achieve the best outcome possible. Certain treatments or clinical situations may be outside the scope of practice of your general dental practitioner and we may recommend seeking specialist treatment or advice.

We are Here to Help You

Contact Info
300-107 Holland Street EPO Box 1758Bradford, ONL3Z 2B9
(905) 551-9522
Mon: ClosedTue: 10:00 AM - 7:00 PMWed - Thu: 10:00 AM - 5:00 PMFri: 10:00 AM - 6:00 PMSat: 9:00 AM - 5:00 PMSun: Closed
Contact Us